QIBLA TRAVELS LTD – TERMS & CONDITIONS
Website: www.qiblatravels.com
1. Introduction
This document sets out the terms and conditions under which QIBLA TRAVELS LTD. (“we”, “us”, “our”) provides services through our website www.qiblatravels.com. By using our services or accessing the website, you (“you”, “your”, “User”) acknowledge that you have read, understood, and agreed to be legally bound by these terms. This agreement governs all bookings, transactions, and interactions between you and QIBLA TRAVELS LTD.
2. Acceptance of Agreement
By using our website or services, you agree to these Terms & Conditions. This agreement supersedes any prior agreements, communications, or representations. QIBLA TRAVELS LTD reserves the right to modify this agreement at any time without prior notice. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the amended terms.
3. Travel Terms and Conditions
These conditions apply to all travel services arranged by QIBLA TRAVELS LTD., including international and domestic flights, hotel accommodations, transfers, tours, and related services. If your booking includes services provided by third-party suppliers, including airlines or hotels, then their terms and conditions will also apply.
We do not accept liability for services booked independently or not directly through QIBLA TRAVELS LTD.
4. Booking Policy
When making a booking, you confirm you are authorized to act on behalf of all persons included. A binding contract is formed once we accept your booking and issue a confirmation or receive payment, whichever comes first. Full payment is due immediately unless otherwise agreed in writing. Some bookings, such as promotional “book and buy” offers, require full payment at the time of booking.
All payments must be received at least 3 days prior to your departure date, unless otherwise specified.
5. Pricing and Payment
a. Rates
All prices are confirmed at the time of booking and are not subject to change, except in the case of government-imposed taxes or surcharges (e.g., VAT).
b. Accepted Payment Methods
We accept payments via:
• Cash
• Credit/Debit Card
• Bank Transfer
• Cheques
• Vouchers
c. Upon Payment, You Will Receive:
• Payment confirmation
• Trip itinerary
• Airline e-tickets (if applicable)
6. Changes and Cancellations
a. Changes by You
Amendments to a booking after confirmation may incur a charge of £300 per person, provided the request is received in writing at least 30 days before departure. Less than 30 days prior, cancellation charges may apply.
b. Cancellations by You
Written notice from the booking party is required to cancel. Refunds are subject to the following schedule:
• 46+ days before departure: 50% refund
• 31–45 days before departure: 25% refund
• 15–30 days before departure: 15% refund
• Less than 15 days: No refund
Cancellation fees may vary by airline, hotel, or supplier. Please request specific policies at the time of booking.
7. Force Majeure
QIBLA TRAVELS LTD. shall not be liable for disruptions or losses due to events outside of our control (“Force Majeure”), including but not limited to war, terrorism, natural disasters, civil unrest, or government actions. It is strongly advised that you purchase comprehensive travel insurance.
8. Airline Tickets
QIBLA TRAVELS LTD. acts as an agent for airline bookings. In the event of cancellation or
amendment, the airline or consolidator’s terms shall apply.
9. Changes by Us
While we endeavour to avoid changes, we reserve the right to modify your booking if necessary. Material changes (e.g., change of airport, flight time adjustments over 12 hours, downgraded accommodation) will be communicated. You must accept or reject the change in writing within 72 hours, or it will be deemed accepted.
Minor changes (e.g., flight carriers or equipment) do not entitle you to compensation.
10. Cancellations by Us
We reserve the right to cancel any booking due to force majeure or non-payment. In such cases, a full refund will be provided unless cancellation is due to your failure to pay on time.
11. Our Liability
Our responsibility is limited to arranging services with reasonable care and skill. We do not accept liability for third-party services. You must demonstrate negligence on our part to make a claim. Compliance with relevant regulatory bodies will be considered adequate performance of our duties.
12. Documentation and Travel Requirements
It is your responsibility to obtain and carry valid travel documents (e.g., passports, visas, vaccinations). We are not liable for costs arising from your failure to comply with legal requirements.
13. Conditions of Carriage & Accommodation
We are not the carrier or accommodation provider. Travel and hotel bookings are subject to the terms of the relevant suppliers. It is your duty to comply with airline reconfirmation requirements and accommodation rules.
14. Termination of Booking
We reserve the right to terminate a booking without refund if your behavior causes distress, danger, or disruption to others.
15. Unused Services
No refunds will be given for any unused travel services unless otherwise agreed in writing.
16. Travel Insurance
Comprehensive travel insurance is mandatory. You must be covered for medical emergencies, cancellations, lost baggage, and personal liability. Failure to secure coverage releases QIBLA TRAVELS LTD. from any resulting liability.
17. Complaints
Should you encounter an issue, contact us immediately at +44 20 8558 4848 during office hours (09:30–18:00). If unresolved, submit a written complaint within 30 days of your return with all relevant details.
18. ATOL Protection
QIBLA TRAVELS LTD. is an ATOL-protected company.
Your Financial Protection
When you book a flight-inclusive package with us, you will receive an ATOL Certificate
listing the protected services. In case of insolvency:
• An alternative ATOL holder may fulfill your booking.
• If not, you may claim a refund through the ATOL scheme or your credit card provider.
• By accepting a benefit from the Air Travel Trust, you assign to them your rights to pursue claims against the original providers.
• “Your Financial Protection
• When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”
• “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL
Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a
claim under the ATOL scheme (or your credit card issuer where applicable).”
• “If we, or the suppliers identified on your ATOL
certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-
provision of the services, including any claim against us, the travel agent (or your credit card issuer where
applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
Contact Information QIBLA TRAVELS LTD. Phone: +44 20 8558 4848
Email: [info@qiblatravels.com] Website: www.qiblatravels.com
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